Warranty Period
保養期
產品保養期限：(由送貨日期起計算)
The warranty periods : (Commencing from the date of delivery)
免費保養期三年，其中第一年整機(包括屏幕)，第二及三年免檢査費及人工費
3 years warranty, Full warranty for first year (Panel included), Labour only for second and third year
*以上產品附帶之遙控器及電源變壓器免費保養期為六個月
Remote Control & Power Adaptor - 6 months Full Warranty
*補購之遙控器及電源變壓器免費保養期為三個月
Replacing Remote Control & Power Adaptor - 6 months Full Warranty
Products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipout date from Digi@Digi. Digi@Digi provides 1-2 years warranty for all its products. For Supermicro Server grade computer products, Digital Signage products, products with panel unit such as display and panel computer, warranty period will be 1 year. The warranty policy for ODM/ OEM products shall be defined by ODM/ OEM contact individually. Digi@Digi’s warranty policy is subject to change without prior notice.
Digi@Digi 為所有產品從出貨日起提供1 – 2年的保養期，如產品在材料及造工方面有問題將可獲得免費保養。對於美超微伺服器級別的電腦產品、數位電子看板、附有顯示器及平板電腦單元的產品，保養期為1年。原始設備製造商及原始設計製造商的保養政策，將由製造商制定。Digi@Digi 的保養政策如有更改，恕不另行通知。
If you are not sure whether your product is still within the warranty period, or you would like to have further warranty information, please contact and inquire our sales representative.
如果您不確定產品是否仍在保養期內，或希望獲得更多的保養資料，請聯絡我們的銷售代表查詢。
Exclusion of Warranty
保養不包含事項
The product is found to be defective after expiration of the warranty period
產品在超出保養期後發現有問題
Physical damage of the product, caused by the user
用戶對產品造成的物理損壞
Improper or inadequate maintenance or modification
不當或不充分的維修或修改
Missing or broken parts or components
零件遺失或損毀
Missing or broken serial number label
序號標籤遺失或受損
Foreign object inside the product
產品內部有異物
Software, media, parts or supplies not provided or supported by Digi@Digi
不是Digi@Digi 提供或支援的軟件、媒體、零件或供應品
DOA (Defect On Arrival)
DOA（貨到即損）
If the product fails to function properly upon initial arrival, customer should contact our sales representative or RMA department to determine whether the product is DOA or not. The DOA returns must be requested within 14 days starting from the ship out date from Digi@Digi. The returned goods must not have other damage, alteration or additional marking, and must include all the parts and accessories originally shipped, along with the proof of purchase. Any returned goods do not meet the above mentioned requirements may subject to additional restocking charges as determined by the RMA department.
如果產品在首次到貨後無法正常運作，客戶應盡快聯絡銷售代表或產品維修部門以確定產品是否貨到即損，並必須在Digi@Digi 送出貨物的14天內退貨。退回的貨物不得有其他損壞、更改或標記，並必須連同所有原裝零件和配件以及購買證明一同退回。任何退回的貨物如不符合上述要求，RMA部門可能會收取額外補貨費用。
Service Packages
服務組合
With Digi@Digi’s service plans, customer can protect his/her investment and gain peace of mind! No matter it is issue of efficiency, budget control, or after sales support, we are here to help. Please contact our sales representative for further information.
Digi@Digi 的服務計劃可保護客戶的投資，讓客戶無後顧之憂！無論是效率、控制預算還是售後支援問題，我們都隨時為您提供協助，請聯絡我們的銷售代表以獲取更多資料。
Warranty Extension Services
延長保養服務
The warranty extension service can be purchased along with product. We provide 1 to 3 years warranty extension service to help customer manage their maintenance budget in advance.
Onsite Maintenance Services
上門維修服務
Digi@Digi’s maintenance team provides high-quality remote assistance and onsite support for customer’ hardware and system, helping them to increase equipment uptime and productivity.
Digi@Digi 的維修團隊為客戶的硬體及系統，提供優質的遠程協助及上門維修服務，以幫助客戶提升設備的正常運行時間及生產率。
Customer has flexibility to select optional service features and choose from several response-time, repair commitment and product coverage to meet their specific needs.
客戶可以自由選擇服務範疇，並從多個服務時間、維修承諾及產品範圍中選擇，以滿足特定需要。
Upgrade Services
升級服務
We concern customer’s need of seeking up-to-date technologies. Digi@Digi provides an upgrade service that allows customer to upgrade old hardware or software without paying full price for new replacements. Certainly, we will evaluate customer’s hardware/ software upgrades specification, and test the compatibility in advance.
我們明白客戶一直尋求最新的技術，因此Digi@Digi 可提供升級服務，讓客戶無需支付全價便能進行升級，更換全新的硬體或軟體。當然，我們會先評估客戶的硬體或軟體的升級規格，並測試兼容性。
Product Training Services
產品培訓服務
Learning a new system or hardware is time-consuming and difficult. Digi@Digi’s expertise offers customer product or software training, help them use their system easily. Training can be arranged at Digi@Digi’s demo room or on-site, in one–on–one or group basis.., Specific requirements can be fulfilled by customized training program.New Paragraph
學習全新的系統或硬體是需要大量時間及困難的。Digi@Digi 的專家為客戶提供產品或硬體培訓，協助客戶輕鬆使用系統。培訓會根據客戶的特定需要定制，地點可於Digi@Digi 的示範室或安排上門，形式可以是一對一或以小組形式進行。
產品維修程序
請閱讀以下的產品維修（RMA）服務程序及條件：
客戶可以透過電子郵件聯絡 Digi@Digi 以獲取產品維修申請表或通過網路直接填寫RMA表格。收到申請表後，我們會向客戶發出RMA號碼。 Digi@Digi 將不會接受任何沒有RMA號碼而被退回的產品。如果完成RMA申請後30天內仍未退回產品，該RMA號碼則作無效。
完成RMA申請表並獲得產品維修授權號碼後，客戶可以RMA號碼及自付運費將產品送至 Digi@Digi 辦事處。如有需要， Digi@Digi 可能會要求客戶提供銷售票據或其他購買證明的副本。
所有需要維修服務的產品，退回時必須使用具有保護性的包裝物料重新包裝以避免運送過程造成的損毀。所有正申請貨到即損（DOA）服務的產品，必須使用原始包裝並連同所有原裝配件一同退回。
RMA服務一般所需時間為14個工作天（不超過30天）。
產品維修及送回後， Digi@Digi 會向客戶提交詳細的RMA報告。
超出保養期的產品，客戶需負責檢查、維修及運送費用。維修前客戶會先收到維修報價單。
保養期內客戶須負責退貨的入境運送費用；如超出保養期，客戶須負責所有的運送費用；對於貨到即損（DOA）的個案， Digi@Digi 將負責所有運送費用。
產品維修(RMA)條款及細則
客戶在維修或更換產品前應將設置備份以保護所有的原始數據。如遇下列情況，Digi@Digi 將保留拒絕提供RMA服務的權利：
濫用或誤用
未經授權的維修或修改
意外，包括但不限於雷電、水災、火災及通風不當
保養標籤遺失或損毁
其他因素或非產品自身所造成的自然災害或損壞
已更換的故障零件或組件將不會退回給客戶,如果客戶未能在90天內取回已維修的產品，服務中心有權處理該已維修的產品。
服務費用不可退款。
服務條款
Service Terms and Conditions
(1) 下述的“維修服務”指客戶向Digi@Digi要求對其損壞、損毀或操作不良的產品進行修理的服務，而該等維修服務不包括對需維修之產品包含任何種類的光碟及記憶體所存儲的數據修復。
“Repair Service” hereinafter shall mean any service that Digi@Digi renders, upon Customer's request, to fix the Product or replace certain parts of such Product that is damaged, broken, or malfunctioned. Such Repair Service excludes the restoration of any data stored in hard disk or internal memory or memory storage cards contained or included in the Product to be repaired.
(2) 由購買日期起三十天內，客戶必須填妥網上登記保用証，保養服務方能生效。並只適用於香港特別行政區及澳門特別行政區
Warranty will be valid only after the warranty card has been properly filled in and returned to Digi@Digi within 14 days, or the on-line warranty has been registered within 30 days of original purchase. The warranty is intended for use by Hong Kong and Macau only.
(3) Digi@Digi在維修客戶的產品後，該產品之配置及規格均符合原廠設計及出廠標準。
Upon completion of the Repair Service, the Product shall be reverted in such original configurations and specifications as designed and manufactured by Digi@Digi.
(4) 客戶要求維修服務時，必須出示列明產品型號之正本購買單據/送貨證明，方可享受保用或保養期內之維修服務，否則Digi@Digi將會向客戶收取屆時Digi@Digi所訂一般的零件費、檢查費、人工費。影印本或傳真副本恕不接受。客戶須在收回其產品時支付有關服務費。最後的保用或保養範圍，以Digi@Digi的最終決定作準。
Official Purchase Invoice or Delivery Dote should be presented to our staff during each service. Parts Fee, Inspection Fee, labour Fee will be charged if the Official Purchase Invoice or Delivery Dote cannot be presented. Photocopy or fax copy of such documents shall not be accepted. Such charges shall be paid up upon customer's pick up of the Product. The warranty coverage is judged by Digi@Digi.
(5) 客戶謹此同意在以下情況下，給付所有維修費及其他有關服務的服務費﹝包括替產品檢查或調校所需之費用﹞：
Customer agrees to pay Digi@Digi all charges for its Repair Service and or any other related service such as inspection and adjustment where:
i. 產品不獲保用或保養保障﹝即指保養期已屆滿，或即使仍於保用或保養期內，但客戶要求維修消耗性產品、配件、機殼／表面損毀或任何軟件程式或數據的損失、任何因意外、誤用、濫用或疏忽或電壓不當而造成的損壞或其他 Digi@Digi 保用或保養証書內所述之情況﹞；
the Product is not covered by any warranty (where any warranty period is expired, or it is within warranty period but Customer's request for Repair Service is in respect of any consumable items, accessories, cabinets/cosmetic damage or loss to any software programs/data, damage due to accident, misuse, abuse, negligence or improper voltage supply and / or such other situation as specified in Digi@Digi's warranty agreement);
ii. 產品曾經非Digi@Digi或非Digi@Digi認可之維修人員進行修改、改裝、安裝或維修。
the Product is modified, altered, installed or repaired other than by Digi@Digi or Digi@Digi's authorized service facilities prior to the Repair Service provided by Digi@Digi hereunder requested by the Customer.
iii. 產品在非指定經銷商購買 (根據Digi@Digi之紀錄)。
the product is bought from the unauthorized dealer (according to the record of Digi@Digi)
iv. 要求Digi@Digi技術人員上門檢查及維修產品，經Digi@Digi技術人員証實產品是人為損壞或機件沒有故障(因錯誤使用或環境因素導致等問題)，Digi@Digi會根據當時之收費表向客戶收取有關上門服務費用。
the out of order is due to the man-caused (man-made) damage, or the product is functional (the out of order is caused by mis-use or any environmental factor, such as power supply, signal etc), the on-site service fee will be charged if our technical come and confirm the above situation.
(6) 若在第(5)項所述情況下客戶要求Digi@Digi替該產品維修，除定額之檢查費外，Digi@Digi亦會向客戶就每件產品收取人工及零件費。檢查費會在客戶要求Digi@Digi提供維修服務時收取。
For those Repair Service which Clause (5) above is applicable, Digi@Digi shall charge a fixed inspection fee for each item of Product in addition to the charges on labour and parts. Such inspection fee shall be payable upon the Customer's request of repair service.
(7) 所有收費均須以現金支付，且不獲退回。
All charges and inspection fee are required to be paid by cash only and non-refundable.
(8) 任何在Digi@Digi維修時更換之已損壞零件均屬Digi@Digi所有，且不獲退回。
Any defective parts of the Product which are replaced by Digi@Digi in the course of repairing, if any, shall be Digi@Digi's property and non-returnable.
(9) Digi@Digi不保證能為客戶之產品提供維修服務 (不論保養期已屆滿，或仍於保用或保養期內)，原因包括但不限於Digi@Digi未能獲取有關產品之備用零件，軟件或操作手冊。
Digi@Digi makes no guarantee to render the Repair Service to such Product (where warranty period is expired, or it is within warranty period) including but not limited to such situation that the spare parts, software and service manuals of which are not available to Digi@Digi for any reason whatsoever.
(10) 如產品被鑑定為膺品或向非指定經銷商購買﹝以Digi@Digi的最終決定作準﹞，Digi@Digi有權不替該產品進行維修並退回給客戶。於此等情況下，Digi@Digi不會對客戶負上任何責任。
Should the Product be determined a fake product (Digi@Digi's determination shall be final and conclusive), Digi@Digi shall reserve its rights not to render any Repair Service to the Product but to return the same to the Customer. In such event Digi@Digi shall not be under any liability to the Customer whatsoever.
(11) 若客戶要求Digi@Digi派員上門檢查或維修產品或提送產品送回維修中心作檢查或維修服務，而該等服務並不包括在保用或保養條款內，Digi@Digi有權就該等上門服務向客戶收取上門費用（根據屆時的有關收費表收取）。所有收費的調整均不會作事先通知。
If Customer request to have Digi@Digi's on-site inspection or Repair Service or collection of Products to Digi@Digi's repair centre for inspection or Repair Service which is not covered by Warranty Agreement / Extended Warranty Agreement, Digi@Digi may impose charges for such on-site services at the prevailing rate (Accroding to the Fee Table). All charges are subject to change without prior notice.
(12) 本港離島及偏遠地區用戶如要求上門服務，須付本公司所訂之交通費用，若機件需送回維修中心檢修者，用戶要自行負責將該機運抵本公司服務中心，並於修妥後自行取回該機。(本港離島及偏遠地區包括: 離島, 馬灣及愉景灣, 及乘公共交通工具後, 須步行超過20分鐘, (或只)可乘坐出租車(的士)到達的地方)。
User who stay in Islands/Outlying Zone, there is additional transport charge if on-site warranty service is required. If requiring to send back the products to Digi@Digi's repair centre, User should do so and also get back the products in the same place. (Islands/Outlying Zone include: Outlying Islands, Ma Wan, Discovery Bay and the place where 20 minutes walk is needed after take the public transport, or can be reach by taxi only).
(13) 持有Digi@Digi發出之維修單或收貨單據者，即視為有關產品之物主。客戶須在領回產品時出示維修單或收貨單據正本，否則Digi@Digi有權拒絕將產品交予客戶。該修理單據乃屬Digi@Digi的資產。
The Products shall be collected by the bearer of and on presentation of the Repair Order or the Collection Note issued by Digi@Digi and its holder shall be deemed to the rightful owner of the Products. Should the Customer fail to present the Repair Order or the Collection Note upon collection, Digi@Digi may reject to deliver the Product to the Customer. This Repair Order and Collection Note remain the property of Digi@Digi at all times.
(14) 如維修單據或收貨單遺失，客戶必須親自到Digi@Digi客戶服務中心辦理報失及跟進手續。屆時客戶必須填寫報失表格，並需由Digi@Digi有關經理核實後簽名作實，始能進行跟進有關維修紀錄及產品領取事宜。
In case of any loss of the Repair Order or the Collection Note, the Customer are required to come to Digi@Digi's Customer Service Centre in person and complete the loss report form. Upon the endorsement of Digi@Digi confirmation on the said loss report form, Digi@Digi will conduct a record search to locate the record of the Service and follow up the collection of the Product with the Customer.
(15) 如產品於維修完成後90天內 (取機日起計) 再出現Digi@Digi維修紀錄中相同的故障，則獲免費修理，惟只適用於相同電子／機械部份引起之相同故障而上次未完全修理妥當者。
Digi@Digi will provide Repair Service on free-of-charges basis for any malfunction of the Product due to the reoccurrence of the same fault caused by the same electronic / mechanical source as prescribed in Digi@Digi's report record of the last repair within 90 days from date of the Product collection by Customer.
(16) 客戶若於產品收送交回維修中心14個工作天後仍沒有接獲通知，客戶應聯絡Digi@Digi查詢維修進度。若客戶於獲通知領回該產品日期起計超過60天仍未領回該產品者，Digi@Digi有絕對權利處理或丟棄該產品，而不再事先通知。因此所引致之任何損失，Digi@Digi亦概不負責。
The Customer shall contact Digi@Digi if no further notice is received from Digi@Digi 14 working days after the Product is sent to Digi@Digi for service. Any Products left for repair not reclaimed by the Customer within 60 days from the date of the Repair Order or Collection Note may be handled or disposed by Digi@Digi in any way whatsoever without prior notice to the Customer and Digi@Digi shall not be liable or responsible to the Customer for such Product or for any losses or damages whatsoever incurred in such event.
(17) Digi@Digi概不負責因遇天災、內亂、戰事、任何意外或Digi@Digi不能合理控制之任何原因造成之損失或損毀。
Digi@Digi shall not be liable for any losses or damages caused by acts of God, civil commotion, wars, any accidents or any other beyond Digi@Digi's reasonable control.
(18) 任何直接或間接因擅自改裝所引致之損毀或損失，或在任何超出Digi@Digi合理控制範圍內之原因﹝包括延誤或不能進行維修﹞並導致產品損毀或任何因該原因造成之損失，Digi@Digi均不會向客戶或任何第三者負上責任。
Digi@Digi shall not be under any liability to the Customer and any third party for any direct or indirect losses and damages caused by any unauthorized alteration of damage to the Product or any consequential loss howsoever arise including delay in or failure to provide the Repair Service attributable to any cause of whatever nature beyond Digi@Digi's reasonable control.
(19) 若需維修之產品包含任何種類的光碟及記憶體(無論內置或外置)：
In case the Product contains any Disk and memory storage media (no matter external or build-it):
A. 對任何在維修時遺失儲存於產品內的光碟、可記錄光碟、磁帶、硬碟、內置記憶體或記憶卡的數據、程式或內容，或該等數據、程式或內容有任何損毀，Digi@Digi概不負責，亦不會為以上產品提供儲存備份之服務;
Digi@Digi shall not be responsible for any loss of data, programs and contents in such disk, recordable disc, magnetic disc, hard disk, internal memory and memory storage cards which may be lost or damaged during repair, Digi@Digi will not provide back-up service for the disc, recordable disc, magnetic disc, hard disk, internal memory and memory storage cards of the Product;
B. Digi@Digi建議客戶應先在將產品交於Digi@Digi作維修服發前自行為該維修產品的光碟、可記錄光碟、磁帶、硬碟、內置記憶體或記憶卡儲存備份。
Customer should make back-up copies of the disc, recordable disc, magnetic disc, hard disk, internal memory and memory storage cards before sending the Product to Sony for service.
(20) 如Digi@Digi提供予個別產品之維修服務另有服務條款，而該個別服務條款與本服務條款有任何不同，則以該個別服務條款為準。
If there is any specific service terms and conditions for a particular Repair Service provided by Digi@Digi, such specific service terms and conditions shall prevail in case of any discrepancy with these Terms of Repair Services.
(21) Digi@Digi的基本保用及維修服務條款未必適用於特殊情況，特殊情況包括但不限於發售陳列產品或特別優惠進行時，購買時請注意。
Please note that basic warranty coverage and Terms & Conidition may not be available for special circumstances, special circumstances including but not limited to Display or Demo Unit on sale or Special Promotion.
(22) Digi@Digi保養及維修服務條款可能隨時更改而不作另行通知。並擁有最終解釋權，如有任何爭議，以Digi@Digi的解釋為準。
Digi@Digi reserve the right to amend the Full Set of Terms from time to time without prior notice to you. Should any dispute arise, the decision of Digi@Digi shall be final.
特別注意事項:
i. 建議不要讓靜止圖像(例如電視遊戲、電腦圖像、文字廣播, 以及用4:3方式顯示圖像等)顯示太長時間 (例如超過2小時)，否則有機會使顯示屏屏幕留下永久殘像。
Do not leave the TV in Freeze (TV Games, Picture, Text or in 4:3 mode) for an extended period (e.g. over 2 hours). The dark borders displayed on the left and right / top and bottom of the screen may cause image retention. This phenomenon can appear on LED TV. This is not covered by the warranty.
ii. 如果不能避免靜止圖像，則請減低圖像的亮度和對比度，使顯示屏屏幕可能受到的損害減至最少。
Please lower the Brightness & Contract of TV, if freeze is Unavoidable.
iii. 於生產過程和使用中，屏幕上可能會產生黑點和亮點。這是LCD 螢幕的結構特性，此情況並非故障。顧客如因此要求退機或換機，本公司只接受由購買日期起7天內提出之更換申請，而有關申請必須符合上述屏幕出現黑點及/或亮點合共多於3點(須經由本公司核實)。如有任何爭議，本公司保留最終之決定權。
Black dots may appear or bright points of light (red, blue, or green) may appear constantly on the LCD screen. This is structural property of the LCD screen and is not a malfunction. Request for product replacement or refund will only be accepted within 7 days of purchase on the condition that the total no. of dead dots and/or bright dots on LCD screen as above-mentioned is more than 3 (which must be verified by Digi@Digi). In case of any disputes, Digi@Digi shall reserve its final decision rights.